Refund policy

Returns

We accept returns within 30 days of delivery. Items must be returned in their original condition, with everything that came with them, including any extra hulls.

If an item comes back used, damaged, or missing parts or fill, we may reduce the refund to cover the loss in value.

Items we can't accept for return

Custom logo and other personalized items can't be returned unless they arrive damaged, defective or different from what you ordered.

How to start a return

Email us at orimonoelegance@gmail.com within 30 days of delivery with your order number and the item or items you'd like to return. We'll reply with the return address and instructions. Please don't send items back without contacting us first.

Return shipping

Customers pay for return shipping. We recommend a trackable shipping service, since we can't refund items that don't reach us.

Damaged, defective or incorrect items

If your order arrives damaged or defective, or you received the wrong item, contact us right away with your order number and a photo. We'll make it right with a replacement or a full refund, and we'll cover the return shipping.

Exchanges

Want a different size, fabric or fill? Contact us within 30 days of delivery and we'll help you arrange an exchange. The quickest way is usually to return the original item and place a new order.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether your refund is approved. Approved refunds go back to your original payment method. Depending on your bank or card issuer, it can take several business days for the refund to appear.