Shipping & Returns

Here's what to expect when you order from us, and how returns and exchanges work.

Shipping

Free shipping on every order within the United States, no minimum required.
Orders ship within 24 hours. Orders placed on weekends or U.S. holidays ship the next business day.
Tracking is emailed to you as soon as your order ships.
We currently ship to U.S. addresses only, and ship from Newark, Delaware.
Custom logo and wholesale orders ship on a timeline we confirm with you directly.

Full details are in our Shipping Policy.

Custom logo and wholesale timelines

Custom logo pillows and wholesale orders involve extra steps, like printing or embroidering a design and assembling larger quantities, so they ship on a different schedule than our standard 24-hour turnaround. We'll confirm a timeline with you directly when you place the order. See Wholesale & Custom Orders for details.

Returns

Change your mind? You can return most items within 30 days of delivery, no explanation needed.

1. Email us first. Contact orimonoelegance@gmail.com with your order number before sending anything back.
2. Send it back as it arrived. Return the item in its original condition, with everything it came with. Refunds may be reduced if the item shows a loss in value.
3. Cover the return shipping. Return shipping is the customer's responsibility.
4. We refund after inspection. Once we receive and inspect your return, we'll refund your original payment method.

Custom logo and personalized items are final sale unless they arrive damaged, defective or incorrect.

Damaged, defective or incorrect items

If your order arrives damaged, defective or wrong, contact us and we'll send a replacement or a full refund, and we'll cover the return shipping. This applies even to custom logo and personalized items.

Exchanges

Want a different size or style? Contact us and we'll arrange it, usually by processing your return and placing a new order for the item you'd rather have.